IT Consulting
Assessment, sourcing and operating-model work for IT leaders who need to raise service quality while holding or reducing run cost.
An IT function that supports the business plan
Clear service economics
Full visibility of what each service costs and what it delivers.
Right-sized sourcing
Objective build/buy/partner analysis without reseller bias.
Faster incident recovery
Observability and on-call practices that reduce mean time to restore.
Roadmapped debt paydown
Technical debt quantified in dollars and scheduled against capacity.
Capabilities included
- IT maturity assessment
- Service catalog and SLA design
- Vendor selection and negotiation
- ITSM and observability tooling
- Infrastructure modernization plans
- Interim technology leadership
Typical results from this work
47%
Reduction in mean time to restore
31%
Reduction in vendor spend
2 wks
Assessment turnaround
Client snapshot
Financial services firm, 1,200 seats
- Challenge
- Escalating support costs with falling satisfaction scores across four outsourced vendors.
- Approach
- Service catalog rebuild, consolidation to two partners and observability rollout.
- Result
- Support cost down 28% while first-contact resolution rose from 54% to 81%.
A predictable delivery rhythm
- 01
Assess
Two-week diagnostic covering systems, workflows, cost drivers and data readiness.
- 02
Architect
Target state, sequencing plan and a costed business case your board can approve.
- 03
Implement
Joint squads ship in two-week increments against production quality gates.
- 04
Optimize
Enablement, runbooks and twelve months of benefit tracking after handover.
Questions we are asked most
Let's scope the first measurable win
Book a call with a senior principal. We will tell you within thirty minutes whether we are the right partner for the problem.