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Case studies

Programs measured against the numbers we promised

Every study below reports the metric agreed before kick-off, the approach taken and the result twelve months on.

HealthcareDigital Transformation

Cutting patient wait times by a third across eleven clinics

A digital intake and capacity-led scheduling program that returned 21 hours a week of administrative time per clinic.

Lower patient wait time
33%Lower patient wait time
Weekly admin hours returned per clinic
21 hrsWeekly admin hours returned per clinic
End-to-end delivery
14 wksEnd-to-end delivery
ManufacturingCloud

62 workloads migrated with zero unplanned downtime

A landing zone build and phased migration that cut infrastructure spend 41% while improving production reporting reliability.

Infrastructure cost reduction
41%Infrastructure cost reduction
Unplanned outages during migration
0Unplanned outages during migration
Recovery time objective achieved
< 15 minRecovery time objective achieved
RetailData & AI

Markdown losses down 22% with governed demand forecasting

Spreadsheet planning across 140 locations replaced by a governed forecasting platform merchandisers trust.

Reduction in markdown losses
22%Reduction in markdown losses
Inventory accuracy
98.4%Inventory accuracy
Reporting latency, from 7
1 dayReporting latency, from 7
FinanceIT Consulting

Support costs down 28% while satisfaction climbed

A service catalog rebuild and vendor consolidation program across 1,200 seats in a regulated environment.

Support cost reduction
28%Support cost reduction
First-contact resolution, from 54%
81%First-contact resolution, from 54%
Faster mean time to restore
47%Faster mean time to restore
Professional ServicesAutomation

84% of invoices processed without human touch

Document intelligence and exception routing applied to 40,000 invoices a year across three legal entities.

Straight-through processing
84%Straight-through processing
Cycle time, from 9
1.4 daysCycle time, from 9
Payback period
5 moPayback period
EducationDigital Transformation

Application completion up 29% with a mobile-first journey

An enrollment redesign with automated document verification and full status transparency for applicants.

Increase in application completion
29%Increase in application completion
First-year retention improvement
12 ptsFirst-year retention improvement
To first analytics release
6 wksTo first analytics release

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